Shipping policy
Shipping Policy – Kelowna e-Foil Adventures
At Kelowna e-Foil Adventures, we aim to get your gear to you quickly, affordably, and in perfect condition. Here's what you need to know:
Processing Time
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Orders are processed within 2–3 business days.
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Orders placed on weekends or holidays will be processed the next business day.
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You’ll receive a confirmation email with tracking once your order ships.
Shipping Rates & Delivery Times
We ship from Kelowna, BC, Canada, using trusted carriers.
| Destination | Estimated Delivery | Rate |
|---|---|---|
| Canada | 3–8 business days | Calculated at checkout |
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Free shipping on Canadian orders over $100 CAD (before tax).
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Custom orders may require 3-4 week lead time.
Local Pickup (Kelowna Only)
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Select “Local Pickup” at checkout.
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You’ll be contacted to arrange a pickup time at our local location.
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Usually ready within 1–2 days.
Shipping Delays
While we work hard to ship quickly, delays may occur due to:
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Weather conditions
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Carrier backlogs
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Customs processing (for US orders)
We are not responsible for delays once a package is in transit.
Damaged or Lost Items
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If your item arrives damaged, please contact us within 7 days of delivery with photos and order details.
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If your package is lost in transit, contact us—we’ll work with the carrier to locate or replace it.
Questions?
Email: info@kelownaefoil.com
Phone: +1(250) 999-5087
WhatsApp: https://wa.me/12509995087